Terms and
Privacy
Last changed 11 November 2026
1. The service
Rootlayr makes software for firms that design and build. These terms cover the Rootlayr website, the web platform and the iPhone app.
2. Accounts
A firm creates an account with a work email and a password, and becomes its admin. You are responsible for activity under your account and for the people you invite. You must be old enough to enter a contract where you live.
3. Plans, billing and the trial
Prices, billing periods, renewal, the free trial and every other commercial term are the ones published on our pricing page on the day you create a project, or the ones in a written quote where we have agreed one. Those published terms form part of this agreement. Fees are not refundable except where the law requires.
4. Your content
Your photos, plans and comments are yours. You give us only the permission we need to store, process and show them so the service works, for example making previews. You need the right to upload what you upload.
5. Shared links
You can make a link to one photo, one scan or two photos side by side. Anyone with the link can open it, so share it as you would any other link. You can turn a link off at any time.
6. Your data
Projects stay available while they are active. A project you close stays readable for the archive period published on our pricing page. You can export photos, reports and whole projects at any time. When an account ends, the data stays for a download period published there too, and is then removed.
7. Fair use
Do not use Rootlayr to store or share unlawful material, to break into the service, or to resell it without our agreement.
8. Availability
We work to keep the service running but cannot promise it never stops. We may change features, and we tell you before a big change.
9. Ending
You can stop at any time. We may suspend an account that breaks these terms. When an account ends you have time to download your photos and reports.
10. Liability
As far as the law allows, we are not liable for indirect losses, and our total liability is capped at the amount set out on our pricing page. Keep your own copies of anything you cannot lose.
11. Changes
We may update these terms. We will tell you in the platform or by email before a big change takes effect.
Contact
Our contact address goes up here at launch. Until then, use the form on the About page.
Last changed 11 November 2026
What we collect
Your name, work email and password when you create an account. The photos, plans, notes and comments you upload, with the project, floor and Pin they belong to. Billing details, handled by our payment processor. Basic logs about how the service is used, for reliability and security.
Why we collect it
To run the service you have asked us to run: signing you in, storing and showing your photos, routing comments to the right person, and billing the projects you open. We also keep records we are required by law to keep, and we rely on our legitimate interest in keeping the service secure and working.
We do not train models on your work
Your photos, plans and notes are not used to train machine learning models, ours or anyone else's. They are not sold, and they are not shared with advertisers. This is not a setting you have to find and switch off.
People in your photos
A 360 photo of an active site records the people working on it. Those images are your firm's records. We store and show them so the service works, and we do nothing else with them: no face recognition, no biometric processing, no identifying who is in a frame. Tell your site teams that walks are being captured, and check what your own agreements and local law require of you as the employer or the contractor.
Who we share it with
Service providers who run parts of the service on our behalf: cloud hosting and storage, our database, email delivery, and payment processing. Each is bound to use the data only to provide that service to us. We also disclose data where the law requires it, and we would transfer it to a buyer if the business were ever sold, on the same terms.
Where your files live
Photos and scans sit with our cloud storage provider. Account and project records sit in our database. Data is held in the United States, and staff who support the service work from there. If you are in the UK or the European Economic Area, transfers to us are covered by standard contractual clauses.
Shared links
When you share a link, anyone holding it can open the file until you turn the link off. We record when links are created, opened and revoked, so you can see how a link has been used.
Retention
Project data is kept while the project is active. Closed projects and ended accounts follow the periods in the Terms above. We keep the accounting records we are required to keep. Backups roll off on their own cycle, so a deleted item can sit in a backup for a short time after you remove it. Export anything you want to keep before you close an account.
Your rights
You can ask for a copy of your data, ask us to correct it, or ask us to delete it. You can object to a use, ask us to restrict one, or withdraw a consent you gave. Where you live may give you more: residents of California and other states with privacy laws can ask what we collect and disclose, and can opt out of any sale or sharing. We do not sell or share personal information, and we honour Global Privacy Control signals. Ask through the contact below and we will not treat you differently for asking.
Children
Rootlayr is a tool for firms at work. It is not meant for anyone under sixteen, and we do not knowingly collect their data. If we find that we have, we delete it.
Security
Files are encrypted in transit and at rest. Uploads go straight from your browser to storage using short-lived signed URLs. Access is scoped to your firm, and staff access is limited to the people who need it to run the service. If a breach ever affects your data, we will tell you and the regulators as quickly as the law requires.
Changes to this notice
We may update this notice. The date it last changed is shown at the top, and we will tell you in the platform or by email before a change that matters to you takes effect.
Contact
Our contact address goes up here at launch. Until then, use the form on the About page. If you are in the UK or the European Economic Area and are not satisfied with our answer, you can complain to your local data protection authority.